1. Damaged or Defective Products
At Marwadi Rasoi, we care about product safety and customer satisfaction.
If you receive a product that is damaged, spilled, defective, or missing items, you are eligible for a Replacement or Refund.
2. Mandatory Unboxing Video
To approve a Refund or Replacement, customers must provide an unedited Unboxing Video.
Your video must clearly show:
• The sealed package before opening
• Complete box opening process
• All items being taken out
• Proof of damage or product issue
No Refund or Replacement will be processed without a valid unboxing video.
3. Refund / Replacement Request Time
• Customers must raise a request within 3 days of product delivery.
• Complaints made after 3 days will be rejected.
4. Replacement Eligibility
Replacement will be approved only if:
• Product is unused
• Original packing is available
• Unboxing video proof exists
• Damage is from delivery time, not usage
• Product is the same item we delivered
5. Refund Process
• Once approved, the refund amount will be credited to your Bank Account / UPI / Wallet within 3–7 business days.
• Refund will be processed using the same payment method used during purchase.
6. Non-Refundable / Non-Replaceable Situations
Refund or Replacement will not be provided if:
• No unboxing video provided
• Request submitted after 3 days
• Customer ordered the wrong product
• Product used/opened
• No physical damage
• Change of mind
• Taste or personal preference issues
7. Order Cancellation
• Orders can only be cancelled before dispatch.
• After dispatch, cancellation is not accepted.
8. Contact Support
For refund or replacement support, please contact:
? Phone:
? Email:
? Address: